The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
All content appearing on this Web site is the property of:
Lake Lure, NC
Copyright © 2011-2015 IslandTop Designs. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2015 IslandTop Designs. All rights reserved.
Shipping & Delivery
All tags are made to order. Once order is placed there are no cancelations. Before placing order review your information that you send me for your tag, make sure it is correct. Once tag is stamped it is too late to make any changes.
I try to get my pet tags out as soon as possible an average time to expect your tag to be shipped would be 10 to 14 days. (custom orders may take longer) If you need a rush order, contact me and I will let you know the time frame that you can expect your tag.
I ship USPS First Class through the United States Postal Service. Orders are shipped from Lake Lure, NC. Please convey to me if you would like postal insurance. (postal insurance would be an extra charge) Unfortunately, I cannot be responsible for lost or stolen packages. All domestic orders have a assigned a tracking number.
IslandTop Designs ships USPS
- Domestic 3.95
- Canada 9.95
- Anywhere Else 12.95
ORDERS OUTSIDE of the US: Unfortunately orders from outside the US do not carry tracking numbers. Shipping outside of the US is therefor at the risk of the customer. IslandTop Designs does not guarantee shipping of any kind.
NOTE: SHIPPING OUTSIDE OF THE US is taking upwards of 3 weeks (more typical is 2 weeks) due to some extra security border/customs.
ORDERS INSIDE THE US: All orders within the US will have a tracking number. IslandTop Designs does not guarantee shipping of any kind, but will provide you with a tracking number.
Refunds and Exchanges:
Customer satisfaction is important. If for any reason that you are not happy with your purchase, Email me and return your order within 10 days of purchase for a full refund.
About metal and protective coating.
All metal will scratch and tarnish. I put on a clear coat to seal the metal and slow down the natural tarnishing of metal. Without the clear coating the metal (especially brass and copper) will tarnish in a matter of days. The clear coating does help but it is not armor and will scratch and wear off depending on how active your dog is, if you have other tags on your pet’s collar or just from everyday wear. I wish there was something out there that would protect my tags forever.
“We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology”
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. IslandTop Designs is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
IslandTop Designs charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.